Because websites are so ubiquitous and it doesn't take much expertise to put up a templated site, even in many cases where a client needs a website with a lot of customization or strategic insight, they are often willing to go for a "good enough" solution if it's cheap and reasonably professional. Recently a former client for whom we created a website in 2005 came back to us for a new site. The specifications were similar to the site we created 4 years ago plus a few extra features that are now available. When I brought out the budget from 2005, and said the new budget would be about the same, I thought by not passing on our increased expenses, I was being sensitive to economic realities. The client informed me that our budget was higher than others she was speaking with. Although that client had come to me in 2005, looking for something great, she was measuring us against a set of vendors who had the distinction of providing a "good enough" solution at a "great" price.
The notion of great to me has always meant providing the A+ in all facets, i.e., navigation, messaging, design, use of technology and client service. Great meant we'd differentiate our clients by sweating the details the way a craftsman does. Great meant we offered guidance on the business implications of our sites, not just navigation and design. Because I was classically trained in the most rigorous manner in a Bauhaus-inspired design program, it was always ingrained in me to do things the right way and I've always surrounded myself with like-minded people. As we enter 2010, due to the pace of business, speed of communication, fear of the economy, advent of new technologies du jour and general stress in the work force, business is getting back to basics. People have something of a "wing it" attitude and if winging it saves time and money without too much of a hit on quality, it's a wrap.
"Good Enough" is a trend worth watching. Businesses in 2010 will continue to be primarily budget-driven with regard to interactive services, and firms like RainCastle will need to work with that. It will also be incumbent upon us to remind our clients and prospects that if they view their online presence as something that should create competitive differentiation, help increase leads and improve business, sometimes good enough is not good enough.
Photo: davitydave. Flickr.